Company Background

A major media communications operator providing a variety of media and telecommunications offerings.

Due to the extremely high levels of call volume forecast, a high-volume call handling platform that was robust, efficient and customer-friendly was critical to the success of their advancement.

Thus, as a result of the company’s flare and innovation, it was decided to develop a major CRM solution to ensure that the company both capitalised on its continually increasing expansion and also retained its critical focus on building strong relationships with prospects and customers.


The Testing Project

The company is developing a major CRM solution in Chordiant. Consequently testing is seen as a business critical stage in the development cycle. Some organisations view testing as an avoidable delay, when in reality testing and finding faults as early as possible is crucial, the costs and time delay linked with finding a fault at the final stage of development are too high to maintain.

When the decision was made to implement, it was realised at the hand over to the support/maintenance team that regression testing was significantly needed; it was at this stage the Testhouse team (expertise in Choridant) was introduced.

The requirement was to develop an automated regression test suite in order to improve the overall testing process. Testhouse had to identify test issues and problems, objectives to be achieved, the methodology to be employed, implementation strategies, potential and real risks, the test cycle to be employed and the team required for implementation.

A Testhouse team of six WinRunner specialists and a Test Automation Manager were used to carry out the task and implement the testing solution.

• Testhouse team was able to provide customer with access to expertise in both test automation and sound testing processes.
• Company able to significantly improve the overall testing process by reducing time and effort spent on manual testing.
• Testhouse team were able to work with little dependence on customer, given their ability to quickly come up to speed with the application and business processes.
• Testhouse consultants are trained to a high standard, and have expertise in Chordiant, allowing them to quickly gain knowledge of the customer’s application as well as business processes.
• The service was scoped, designed, built and delivered to an extremely tight implementation schedule, to specification, and within budget.
• The client was able to benefit from the expertise of an experienced team who could get up to speed rapidly and produce the test function needed.